When You Are Eligible for a Refund
- The wrong product was delivered and no replacement is available.
- The product arrived damaged or defective.
- An approved return has been received and checked by our team.
- We cancelled or could not fulfil your order after payment.
Refund Method
Refunds are issued to the original payment method wherever possible.
| You paid by | Refund is sent to |
|---|---|
| bKash, Nagad or Rocket | The same mobile wallet number |
| Card | The same card, through the payment gateway |
| Cash on Delivery | A mobile wallet number you provide |
Refund Timeline
| Stage | Time |
|---|---|
| Verification after we receive the returned item | 1 to 2 working days |
| Mobile wallet refund | 3 to 5 working days |
| Card refund through the gateway | 7 to 10 working days |
Card refunds depend on your bank's own processing time, which sits outside our control.
Non-Refundable Cases
- Damage caused by customer use, washing or storage.
- Requests made outside the return window.
- Products returned without their tag, packaging or blouse piece.
- Items listed as non-returnable on the product page.
- Delivery charges on change-of-mind returns.
Partial Refunds
If only part of a multi-item order is returned, we refund the value of the returned items. The delivery charge is refunded only when the fault was ours.
Still have a question? Contact our team and we will help.
Last updated 12 September 2026