Frequently Asked Questions
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সাধারণ প্রশ্নের উত্তর এখানে। The answers customers ask us for most often.
Delivery koto din lage? / How long does delivery take?
Dhaka r vitore samanyoto 2-3 working day, Dhaka r baire 3-5 working day. Order confirm howar por amra SMS ba call e janai.
Inside Dhaka usually takes 2 to 3 working days, and outside Dhaka 3 to 5 working days. We confirm every order by phone or SMS before dispatch.
Inside Dhaka usually takes 2 to 3 working days, and outside Dhaka 3 to 5 working days. We confirm every order by phone or SMS before dispatch.
Cash on Delivery ache? / Do you offer Cash on Delivery?
Ji, sara Bangladesh e Cash on Delivery available. Product hate peye taka den.
Yes. Cash on Delivery is available nationwide, so you pay the courier when the parcel reaches you.
Yes. Cash on Delivery is available nationwide, so you pay the courier when the parcel reaches you.
Product exchange kora jabe? / Can I exchange a product?
Product hate pawar 3 diner moddhe janale exchange kora jabe, jodi product unused thake ebong original tag o packaging thake.
Let us know within 3 days of delivery. The item must be unused with its original tag and packaging intact.
Let us know within 3 days of delivery. The item must be unused with its original tag and packaging intact.
Return kora jabe? / Can I return a product?
Wrong, damaged ba defective product pele purno return neya hoy. Size ba pochondo na howar karone return er khetre condition projojjo. Bistarito Return & Exchange Policy page e ache.
Wrong, damaged or defective items are fully returnable. Change-of-mind returns follow the conditions listed on our Return and Exchange Policy page.
Wrong, damaged or defective items are fully returnable. Change-of-mind returns follow the conditions listed on our Return and Exchange Policy page.
Wrong product ele ki korbo? / What if I receive the wrong product?
Amader sathe 48 ghontar moddhe jogajog korun, sathe order number ar chobi den. Amra nijeder khoroche sothik product pathabo.
Contact us within 48 hours with your order number and a photo. We will send the correct item and cover the courier cost ourselves.
Contact us within 48 hours with your order number and a photo. We will send the correct item and cover the courier cost ourselves.
Damaged product ele? / What if the product arrives damaged?
Parcel khular somoy video korle shob theke valo hoy. Damage dekhle 48 ghontar moddhe chobi soho janaben, amra replacement ba full refund debo.
An unboxing video helps most. Report damage with photos within 48 hours and we will replace the item or refund you in full.
An unboxing video helps most. Report damage with photos within 48 hours and we will replace the item or refund you in full.
Order cancel kora jabe? / Can I cancel my order?
Dispatch howar age jekono somoy cancel kora jabe, kono charge chara. Dispatch er por cancel korle courier charge projojjo hote pare.
You can cancel free of charge any time before dispatch. After dispatch, the courier charge may apply.
You can cancel free of charge any time before dispatch. After dispatch, the courier charge may apply.
Payment kivabe korbo? / How can I pay?
Cash on Delivery, bKash/Nagad/Rocket mobile payment, ebong card payment newa hoy. Checkout page e apnar pochonder option bachun.
We accept Cash on Delivery, mobile payment through bKash, Nagad or Rocket, and card payment. Choose your method at checkout.
We accept Cash on Delivery, mobile payment through bKash, Nagad or Rocket, and card payment. Choose your method at checkout.
Product ki asol chobir moto hobe? / Will the product look like the photo?
Amra protita product natural light e nijera photograph kori, kono stock image use kori na. Screen vede color samanyo different dekhate pare.
We photograph every product ourselves in natural light and never use stock images. Colours can vary slightly between screens.
We photograph every product ourselves in natural light and never use stock images. Colours can vary slightly between screens.
Blouse piece ki included? / Is the blouse piece included?
Saree r product page e "Blouse Piece" line e clearly lekha thake included kina. Beshirbhag saree te blouse piece deya hoy.
Each saree page states this on the Blouse Piece line. Most of our sarees include one.
Each saree page states this on the Blouse Piece line. Most of our sarees include one.
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Our team replies during Saturday to Thursday, 10:00 AM to 8:00 PM.